The national information Campaign on The correct use of the emergency services has
been carried out by the Ministry of Health and Agenas (Italian National Agency for
Regional Healthcare Services) in collaboration with the Regions and Autonomous Provinces
of Trento and Bolzano.
It aims to inform citizens, and in particular young people and foreigners, on what
the number 118, the Accident and Emergency Department and the Continuity of Care
Service are, how they works and when to use them. Being better informed will allow
people to contact the service that best suits their needs, thus helping the smooth
functioning of the emergency services.
What is number
Calling the number 1-1-8
1-1-8 is the reference number where to call for help in situation of emergency/urgency.
1-1-8 is a free number and is active across the entire national territory, 24 hours
The number 1-1-8 can be called from any telephone (landline or mobile phone). Mobile
phones can make calls to the emergency services (118, 112, 113, 115) even when they
have no credit. In the case of calls from phone boxes, coins or phone cards are
When to call the number 1-1-8?
Waiting for the emergency
In case of situations where there is
a risk to a person’s life or health, such as: difficulty (or lack) of breathing,
chest pain, prolonged loss of consciousness (the person cannot speak or is not responding),
trauma and wounds with evident bleeding, accident (domestic, road, sporting, agricultural,
industrial), difficulty in speaking or difficulty/inability to use one or both limbs
on the same side, signs of suffocation, poisoning, drowning or burns. more ...
What to do?
The accident and emergency
Follow the instructions provided by the 1-1-8 staff, cover
the patient and protect him/her from the environment, encourage and reassure the
What not to do?
DO NOT panic, DO NOT move the traumatized person unless
this is strictly necessary... more ...
Access to the accident and
The Accident and Emergency department of a hospital is the only one in which the
treatment of medical emergencies is guaranteed, i.e. pathological, spontaneous or
traumatic conditions, which require immediate diagnostic and therapeutic interventions.
The emergency medical service
(or out-of hours medical service)
You can access the Accident and Emergency department directly or by ambulance by
calling the number 1-1-8. When arriving at the Accident and Emergency department,
there will be the evaluation of the patient’s level of urgency by trained nurses.
A colour code will be given to establish the priority of access to treatment on
the basis of the seriousness of the case. This does not depend on the arrival time
at the hospital more ...
This is the service which, in the absence of your G.P., guarantees basic medical
assistance for situations that cannot be postponed, i.e. in the case of health problems
for which you cannot wait for your G.P. or paediatrician’s practice to open. The
service is available at night or during bank holidays and days before bank holidays.